Warranty Policy
Effective Date: 01-Nov-2025Last Updated: 01-Nov-2025
Overview
At One IT Store, we are committed to providing our customers with reliable, high-quality products and services.Our warranty policy ensures peace of mind when shopping with us, whether for personal or business technology needs.
This page outlines the warranty terms and conditions applicable to all products purchased from One IT Store through our website or official sales channels.
1. Warranty Coverage
We provide manufacturer-backed warranties for all eligible products. Warranty coverage varies depending on the brand and product category.- Standard Warranty Period: 12 months from the date of purchase.
- Covered Items: Product defects due to faulty manufacturing, hardware malfunctions, or workmanship issues under normal usage.
Applicable Brands
| Brand | Warranty Details |
|---|---|
| Cisco | Common hardware warranty of 90 days. Some products offer 1–3 years or limited lifetime warranty. Software/support warranties follow subscription durations (1Y, 2Y, 3Y, etc.). |
| Huawei | Enterprise networking products typically carry 1–3 years warranty depending on region and product type. |
| Dell | Standard 1-year hardware warranty. Enterprise products may have 3–5 years depending on model/service contract. |
| Lenovo | Standard 1-year warranty for most consumer models. Premium units may have extended or limited warranties. |
| HPE | 1–5 years depending on enterprise class. Some networking products have lifetime warranty for end users. |
| Ubiquiti | Standard 1-year warranty via distributors. Direct purchases sometimes include 2-year or extended options. |
| Fortinet | 1-year limited hardware warranty. Spare parts/accessories: 90 days. |
| Samsung | Generally 1-year warranty, with exceptions depending on product line. |
| Juniper Networks | 1-year standard warranty unless stated otherwise. Software/support based on subscription. |
| D-Link / TP-Link / Netgear | 1-year consumer warranty. Business products: 3–5 years based on category. |
| Sophos | 1-year hardware limited warranty. Software updates require separate service contracts. |
2. Warranty Claim Process
To initiate a warranty claim:- Submit a request via our support/RMA page at [Insert URL].
- Provide a valid purchase invoice and product serial number.
- Describe the issue clearly and attach images/videos if needed.
Once received, our support team will:
- Validate warranty eligibility.
- Guide you through the OEM service or replacement process.
- Provide logistics instructions (pickup/delivery when applicable).
Claim processing time: Typically [Insert 5–10 business days] depending on brand/service center.
3. Warranty Exclusions
- Damage from misuse, mishandling, accidents, liquids, or electrical surges.
- Unauthorized repairs, software tampering, or modifications.
- Cosmetic damage (scratches, dents, normal wear).
- Products with removed or altered serial numbers.
- Software, data recovery, or compatibility issues.
4. Replacement & Refund Guidelines
- Defects within [Insert Days, e.g., 7 days] may qualify for a one-time replacement.
- Refunds issued only if replacement is not possible (management discretion).
- Shipping fees are non-refundable.
5. Extended Warranty
Extended warranty plans may be available on select products. Contact support for eligibility and pricing.6. Contact Information
One IT Store Customer Support📧 Email: [Insert support email]
📞 Phone: [Insert contact number]
📍 Address: [Insert address]
⏱ Support Hours: [Insert hours]